Privacy Policy

This privacy policy sets out how Symbia Ltd. uses and protects any information that you give Symbia Ltd. when you use this website.

Symbia Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data.

Symbia Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 21st, 2018.

1. Who is responsible for the processing of your data?

Identity: Symbia Ltd.
Registered in England and Wales under registration number 8740183
Registered office: Mercury House, 19-21 Chapel Street, Marlow, Buckinghamshire, SL73HN
Telephone: +447950 200 224


2. What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • The data sent through any of the contact methods on our website will be used to contact you and reply to your enquiries.
  • We may use the information for internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about newly listed properties, price reduced properties and additional services using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.


3. What information do we collect?

We may collect the following information:

  • Name and surname
  • Email address
  • Any information you send us in your enquiries such as "team size" and "specific team challenge"


4. What is our justification for handling your personal information in this way?

We can treat your data because you have given us the consent to send you information or to answer your questions though the contact form. For clients, personal data will be necessary for the execution of the services.

Finally, in some, relatively limited circumstances we will need to handle your personal information in a certain way to be able to comply with our legal obligations; for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities.


5. Recipients of your personal data

The information you provide us will be hosted on the servers of our email marketing provider ActiveCampaign, a registered brand of ActiveCampaign, LLC., based in the USA. ActiveCampaign adheres to the EU-U.S. Privacy Shield Framework (more info on the EU-U.S. Privacy Shield website). Read ActiveCampaign's privacy policy here.

This information is also stored in our email servers, hosted by GoDaddy, a registered brand of GoDaddy Inc., based in the USA. GoDaddy adheres to the EU-U.S. Privacy Shield Framework (more info on the EU-U.S. Privacy Shield website). Read GoDaddy's privacy policy here.

We will not sell, distribute or lease your personal information to other third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


6. Individual rights

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automate decision making and profiling

To exercise these rights contact:

Symbia Ltd.
Registered in England and Wales under registration number 8740183
Registered office: Mercury House, 19-21 Chapel Street, Marlow, Buckinghamshire, SL73HN
Telephone: +447950 200 224

7. How long do we keep your personal information?

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. For example, when you buy a service from us, we will store information about you and your purchase for at least 6 years, but for promotional emails we will store your information until you decide to unsubscribe from our newsletter (a link is included in every newsletter)


8. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


10. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you want to know in detail how we use cookies, please read our Cookie Policy.


11. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



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